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Service Cloud
Grow customer lifetime value, reduce costs, and maximise efficiency with Service Cloud - your new way to redefine service from the contact centre to the field.
Reimagine customer service with Service Cloud
With reliable AI, you can provide tailored help at scale. Bring all customer support processes into a single platform to save costs and boost efficiency.
Scale support across every touchpoint
Gain efficiency and improve experiences by empowering customers to find answers on their own terms.
Deliver personalized experiences across all service channels to boost customer satisfaction.
By combining cloud telephony and Salesforce CRM, you can improve call resolution times and customer satisfaction.
Improve first-time fix rates by utilizing real-time remote service and access to professional support.
Increase service team productivity
Boost effiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.
Delight your customers and save your time automating routine tasks and end-to-end business processes.
Speed up issue resolution using AI-powered chatbots to handle common requests.
Reduce time by automatically bringing the right experts together to swarm on complex issues in Slack.
Increase savings with one unified AI platform
Boost operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
Improve customer satisfaction and operational efficiency with Einstein for Service built into experiences for service teams and customers.
Connect safely any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Connect data from any system and integrate apps instantly with MuleSoft.
Boost CSAT from contact center to the field
Transform your contact centre into an omni-channel engagement centre with every channel on one platform.
Boost front-line workforce productivity with an end-to-end field service solution.
Streamline HR and IT support to reduce operating costs and keep employees happy.
Level up your service from today!
Service Cloud's customers have saved up to 27% in support costs and your business can do the same thing!
"With Sales Cloud, Mastering Data Analytics is now able to scale up easily in a short amount of time as our sales team enhances their sales processes on one single platform. Our team can now work together in real-time from anywhere with one single data across all departments for better management and higher chance to win the deal."
"As AFR offers their solutions, Cask Academy has been able to make swift decision-making while giving our workforce the ability to communicate and work on one single integrated platform. We believe this is a step forward for Cask ourselves to achieve bigger success."
"Driving sales is now easier thanks to our partner AFR and their Salesforce products. We can enrich our customer networks, expand business and progress further as we deliver our e-gift innovations to more people."
"Collaborating with AFR has allowed us to unlock new sales opportunities with their products, powered by Salesforce. In addition, AFR's solutions enabled us to work and manage at the same time diligently on one single system, thus helping KPS deliver a better customer support as well as improving sales management."
Customized Solutions
We understand that one size doesn't fit all. Our solutions are tailored to your specific needs.
Strong Support
From initial consultation to post-implementation support, we guide you every step of the way.
Trustworthy Partner
We continuously improve our customers' business in line with Salesforce, technology and the economy. We are trusted partners to our customers, developing new business accelerators at no extra cost.
Salesforce Expertise
Our team comprises certified Salesforce professionals with in-depth knowledge of the platform's capabilities.
Take the next step with the world's #1 CRM.